Customers expect low cost, high quality support agreements to accompany their enterprise hardware purchase. Are you equipped to provide unified, multi-vendor maintenance contracts while maintaining high profit margins for your firm?
Protect I.T. Services provides that and more!
Protect I.T. extends far beyond traditional break-fix services by delivering unsurpassed help desk and on-site hardware maintenance agreements to cover all of your clients’ technology needs. Match their requirements by choosing coverage hours and response times ranging from next business day to 24x7. With our nationwide network of experienced technical personnel and our commitment to quality of support, StratisCom Support Services is ready to provide the consistent, responsive service they demand.
Platinum Support
• Help desk support hours available 24 hours a day, 7 days a week
• On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year
• On-site response within 4 hours of the part arriving on site (based on parts availability)
• Dedicated Support Account Manager (SAM) and site history reports
Gold Support
• Help desk support hours available 24 hours a day, 7 days a week
• On-site coverage from 8 am to 8 pm site's local time, Monday - Friday*
• On-site response within 4 hours of the part arriving on site (based on parts availability)
• Dedicated Support Account Manager (SAM) and site history reports available by request
Silver Support
• Help desk support hours from 8 am to 8 pm EST, Monday - Friday*
• On-site coverage from 8 am to 5 pm site's local time, Next Business Day Monday - Friday*
• On-site response by the next business day following the service call request
• Replacement service by the selected freight carrier for delivery to the end user from the hours of 8
am to 5 pm site's local time, Monday - Friday*
• Dedicated Support Account Manager (SAM) and site history reports available by request
Protect I.T. – Enterprise Support
& Maintenance Services
Stratiscom provides maintenance and support contracts to companies looking for a cost-effective, quality alternative to more expensive services offered by manufacturers. To minimize your downtime and expense, our Protect I.T. service is the answer.
Call us today! 1.888.432.2148
For more information or customized services, please contact a StratisCom representative at info@stratiscom.com.
